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Vancouver web design and development

article management system

Additional Uses:
Frequently Asked Questions (FAQs), Document Management System, Knowledge Builder, Help Desk, Support Documentation, Research

An article management system can help your company automate many of your common website tasks. Your clients will benefit by having up-to-date information that is easy to find and current. And because you can update your article document management system through an easy to use web-based interface, you will benefit by minimizing the time required to update your website.

Here are some clients currently using the 4AM Group article management system:
• Intrawest Corporation – Storied Places
• Intrawest Corporation – Leisura Developments

Benefits of an Article Management System

• Give potential clients immediate access to pre-sale FAQs through the article manager. Provides    a searchable database of articles containing product details.
• Spend more time on yet to be addressed support requests. For all other requests, instant    response finds matching articles before the user posts the question.
• Cut through several weeks or months of support training by using an internal knowledge base    to familiarize support representatives with product details.
• Get it right the first time. Provides support representatives thorough answers to better equip    them to handle support request through the article management system.
• Keep your customers satisfied by limiting the time spent on phone, chat, or email support. Save    money for everyone involved while boosting your contact resolution rate.
• Improve in house support. Run business smoothly and efficiently by directing your support    needs to an internal knowledge base.
• Build an accessible knowledge base that can be readily understood. Our dynamic user friendly    interface allows you to easily organize and manage your articles.
• Give your terms definition. A built-in glossary feature in the article management system allows    you to add highlighted terms with definitions.
• Capability of adding multiple admin users with unique permissions.
• Expand the breath of your marketing. Get an inside look into your demographics by allowing    viewers to comment and rate your articles.
• A knowledge base solution you can use. User Friendly and Intuitive public and administrative    sections mean there is little to no learning curve.
• Get around the clock support with a 24/7 help desk.


Article Management System Requirements:
Some restrictions apply due to the different hosting accounts available. Please contact 4AM for more information. Hosting account must support PHP and MySQL.

Basic article management system, no design customization: $500 CAD | $425 USD
Integrated with your current website design: Starting from $1500 CAD | $1275 USD

• One license to use the article management system on your website
• 1 hour of telephone training
• Install and testing on your website. Basic linking to the article management system.
• Changes to your   existing menu navigation system will cost $75/hr.

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        related projects | see all projects | contact us for your next project

Storied Places (security protected) | Click here for composites
4AM Group developed a website for Storied Places owners. Information contained within the site includes reservation booking forms, personal account information, interactive Flash, message board, online chat system, live weather reports and more.

Eaglequest Golf
4AM delivered an exciting corporate website for Eaglequest Golf, one of the largest golf management firms in North America. The new site includes rebranding, company & facilities management info, golf course locations and an area for reward club members.

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