Additional Uses: Frequently Asked Questions (FAQs), Document
Management System, Knowledge Builder, Help Desk, Support
An article management system can help your company
automate many of your common website tasks. Your clients
will benefit by having up-to-date information that
is easy to find and current. And because you can update
your article document management system through an
easy to use web-based interface, you will benefit
by minimizing the time required to update your website.
Here are some clients currently using the 4AM Group
article management system:
• Intrawest Corporation – Storied Places
• Intrawest Corporation – Leisura Developments
of an Article Management System
• Give potential
clients immediate access to pre-sale FAQs
through the article manager. Provides
a searchable database
of articles containing product details.
• Spend more time on yet to be addressed
support requests. For all other requests,
instant response finds
matching articles before the user posts
• Cut through several weeks or months
of support training by using an internal
knowledge base to familiarize
support representatives with product details.
• Get it right the first time. Provides
support representatives thorough answers
to better equip them
to handle support request through the
article management system.
• Keep your customers satisfied
by limiting the time spent on phone, chat,
or email support. Save money
for everyone involved while boosting your
contact resolution rate.
• Improve in house support. Run
business smoothly and efficiently by directing
your support needs to
an internal knowledge base.
• Build an accessible knowledge
base that can be readily understood. Our
dynamic user friendly interface
allows you to easily organize and manage
• Give your terms definition. A
built-in glossary feature in the article
management system allows you
to add highlighted terms with definitions.
• Capability of adding multiple
admin users with unique permissions.
• Expand the breath of your marketing.
Get an inside look into your demographics
by allowing viewers
to comment and rate your articles.
• A knowledge base solution you
can use. User Friendly and Intuitive public
and administrative sections
mean there is little to no learning curve.
• Get around the clock support with
a 24/7 help desk.
Article Management System Requirements:
Some restrictions apply due to the different hosting
accounts available. Please contact 4AM for more information.
Hosting account must support PHP and MySQL.
Pricing: • Basic article
management system, no design customization: $500
CAD | $425 USD • Integrated
with your current website design: Starting from
$1500 CAD | $1275 USD
• One license to use the article management
system on your website
• 1 hour of telephone training
• Install and testing on your website. Basic
linking to the article management system.
• Changes to your existing menu
navigation system will cost $75/hr.
contact us today
If you have any questions regarding 4AM Group’s
web design and development solutions, please don’t
hesitate to contact us. Find our more about our web
design services by completing this online form.
4AM Group developed a website for
Storied Places owners. Information contained within the
site includes reservation booking forms, personal account
information, interactive Flash, message board, online
chat system, live weather reports and more.
4AM delivered an exciting corporate
website for Eaglequest Golf, one of the largest golf management
firms in North America. The new site includes rebranding,
company & facilities management info, golf course
locations and an area for reward club members.