• Give potential clients immediate access to pre-sale FAQs through the article manager. Provides    a searchable database of articles containing product details.
• Spend more time on yet to be addressed support requests. For all other requests, instant    response finds matching articles before the user posts the question.
• Cut through several weeks or months of support training by using an internal knowledge base    to familiarize support representatives with product details.
• Get it right the first time. Provides support representatives thorough answers to better equip    them to handle support request through the article management system.
• Keep your customers satisfied by limiting the time spent on phone, chat, or email support. Save    money for everyone involved while boosting your contact resolution rate.
• Improve in house support. Run business smoothly and efficiently by directing your support    needs to an internal knowledge base.
• Build an accessible knowledge base that can be readily understood. Our dynamic user friendly    interface allows you to easily organize and manage your articles.
• Give your terms definition. A built-in glossary feature in the article management system allows    you to add highlighted terms with definitions.
• Capability of adding multiple admin users with unique permissions.
• Expand the breath of your marketing. Get an inside look into your demographics by allowing    viewers to comment and rate your articles.
• A knowledge base solution you can use. User Friendly and Intuitive public and administrative    sections mean there is little to no learning curve.
• Get around the clock support with a 24/7 help desk.